Location: 150 Ft Ring Road, Rajkot

Education: Any Graduate

Experience: 1 Year

Salary: Depend On Interview

Details:

Gender: Male / Female

Industry: Sanitary Ware Manufacturing

Working Hours : 09:00 AM to 7:00 PM

Role Summary

We are looking for a Customer Care Executive to handle customer inquiries, manage service complaints, and ensure complete customer satisfaction. The ideal candidate should be fluent in English and Hindi with excellent communication and coordination skills.

Key Responsibilities

• Handle customer inquiries and service-related complaints professionally.
• Register, monitor, and track customer complaints.
• Coordinate with service engineers for timely complaint resolution.
• Maintain complaint records and prepare service reports.
• Follow up with customers after service completion to collect feedback.
• Ensure customer satisfaction before closing service requests.
• Communicate effectively with internal teams to resolve customer issues.
• Maintain high standards of customer service and relationship management.

Required Skills

• Any Graduate qualification.
• Minimum 1 year of experience in customer care or customer support.
• Fluency in English and Hindi (spoken and written).
• Strong communication and interpersonal skills.
• Basic computer knowledge and report maintenance skills.
• Good problem-solving and complaint-handling abilities.
• Customer-focused attitude with strong follow-up skills.

Notes: We are hiring on behalf of our client company. We do not charge any fees or placement charges from job seekers at any stage of the recruitment process.