Location: Gondal Road,Rajkot

Education: BCA/MCA/IT

Experience: 0 to 6 Month

Salary: 15000 to 18000

Details:

Job Code : EB - A1538
Time : 10:00 To 7:00
Gender : Male  / Female 
Industry Type : Accounting Software Company

Key Responsibilities:

Provide technical support to customers via phone, email, chat, or in person.
Diagnose and troubleshoot hardware, software, or product-related issues.
Log, track, and resolve customer queries in the ticketing or CRM system.
Collaborate with engineering, IT, and product teams to resolve complex technical issues.
Guide customers through installation, configuration, and product usage steps.
Maintain records of support requests, solutions provided, and issue trends.
Prepare and update technical documentation, FAQs, and knowledge base articles.
Escalate unresolved issues to higher-level technical teams or vendors as necessary.
Assist in training internal staff or customers on technical systems and product features.
Identify recurring issues and suggest process or product improvements.

Notes: